Your business continuity planning guide for payrollAdvanced network architecture tips for your competitive edge TPG NBN service on FTTN, FTTB, FTTC, HFC and Fixed Wireless technologies will NOT work in the event of a power outage. Conversely, for customers using one of the big telcos, the ACCC has advised that moving to another provider may not necessarily improve the situation. TPG advertised its high-speed plan … Customers who experienced slower than advertised NBN speeds may be eligible for a refund.

"We apologise to the NBN customers that have been confused about broadband speeds, the total number of which represents less than 3.5 per cent of our total NBN subscriber base," Mr Levy said.Australian Competition and Consumer Commission chairman Rod Sims said technical limitations of NBN’s fibre to the node technology meant some customers couldn’t achieve the marketed speeds.Its understood other broadband providers, such as iiNet and Vocus, are under increased scrutiny.This included providing information about the typical speed of plans during the busy evening period and the maximum attainable service of an NBN service when known.TPG will not be able to represent to customers that it can provide FTTN or FTTB customers with download or upload speeds at the maximum specified in the plan, unless it checks the maximum they can receive within four weeks of activating the plan.“Some couldn’t even get half those advertised speeds,” Mr Sims said.TPG customers will be contacted by 2 March 2018 with information about compensation options and the maximum speed they can achieve.A total of 7509 customers of 100 Mbps FTTN customers could not achieve this speed – with 2088 of these customers unable to achieve 50 Mbps speeds.“TPG charged customers higher prices for the promise of faster speeds, misleading many customers into paying a premium price for a service they could not get,” he said.TPG will compensate almost 8000 customers after it was found to have sold them NBN plans with speeds they could not achieve.Almost 8000 customers who paid for national broadband network plans with TPG Telecom will be compensated after being misled about the maximum speed they could achieve.These refunds would be between $10 to $30 per month they paid TPG. Weathering the storm: overcoming technology supply chain risk TPG Internet Pty Ltd (TPG) will compensate nearly 8,000 of its customers who were misled about maximum speeds they could achieve on certain TPG NBN plans. Highlighted. Note that there are over 100 NBN providers out there so if you’re unsatisfied, there’s likely a plan out there for you – all you have to do is shop around.Dependent on the type of NBN plan purchased, The telcos have been ordered to let consumers out of their plans at no cost, or to reduce the speed of their plan at a refund. To whom do I speak to request compensation. Customers who want to move down to a 25/5 plan should consider choosing the option to exit their contract with TPG then moving to another provider who does offer this speed.Authorisations and notifications registersBetween 1 September 2015 and 30 June 2017, TPG sold NBN broadband plans advertising a range of speeds, including the top 100/40 speed tier (download speeds of 100 Mbps and upload speeds of 40 Mbps).Digital platform services inquiry 2020-2025“The technical limitations of NBN’s fibre to the node technology meant many TPG customers could not reach the advertised 100/40 speeds they paid for. The compensation is not for NBN's inability to provide a particular speed but for TPG's upselling you to a plan you didn't want. Should I host my software myself, or trust the cloud after all? Level 1a ‎30-04-2018 05:43 PM.

The nbn is continuing to see high usage over its network as a result of the COVID-19 lockdown... Up to 100Mbps”. The inquiry will consider whether regulation is needed to improve customer experiences. © Copyright 2020 Canstar Blue Pty Ltd ACN 142 285 434 Telstra customers who signed up to the NBN between September 2015 and November 2017 could be entitled to compensation. $35K fine issued after excavator hits powerlines TPG has become the third major ISP to agree to compensate customers who were sold nbn speed plans that they could not receive, as part of the ACCC’s crackdown on nbn advertising.. TPG will offer remedies for nearly 8000 customers on fibre to the node (FTTN) and fibre to the building (FTTB) nbn plans, including refunds. TPG launches challenge to NBN .

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