Don't think it would be a hardware issue if it runs other discs fine.On Windows 10 or mobile, file a bug using the game or app’s embedded feedback option, sometimes marked by a smiley face. I know the disc drive works since it reads xbox one discs. I keep trying it and all it says is open tray. View entire discussion ( 12 comments)

I know the disc drive works since it reads xbox one discs. If your console is faulty, then go over Xbox One users have at one time or another raised concerns over the Change power modes and power cycle the consoleOnce your Xbox One console is horizontally positioned on a level, stable, uncluttered surface, try playing your game again to see if the gameplay issue reoccurs.If the above solutions don’t help, your Xbox One console will need a repair, which you can request for by going to the Excessive scratching, nicks, or other damage can prevent your Xbox One console from reading a disk. Can somebody please help me!?

I've cleaned the disc, cleaned the laser, dusted it, tried the have disc tray out pull plug and and push it back in trick. Carefully unplug and unscrew it and you can remove the unit. r/XboxInsiders is an Insiders-helping-Insiders discussion hub for all things Xbox including PC gaming, console, mobile, and Xbox Live.Ya I tried 3 different 360 games and 2 original Xbox games no scratchesIt Will Not Delete Your Saves or Mess With it.

For Xbox 360 on the Xbox 360, a GameFAQs message board topic titled "Xbox won't read disc of any game". Xbox 360 won't read disc help!? Some games or apps may also collect feedback via their website or forums. Can it play DVDs? Thus, when you have no idea which one goes wrong, you need to do the one-by-one eliminating check. Use an air duster to clean it and put everything back together in the reverse order.Were you able to get your console to read games again? Xbox One users have at one time or another raised concerns over the Xbox One not reading disks, which is quite frustrating especially when you want to unwind by playing your favourite title. However, this depends on the model you have. It also won't read xbox original discsHere's a way to test it. I'm an ambassador and read the fixes articles on this.More posts from the xboxinsiders communityMaybe The Disc Itself is somehow damaged ? Let us know in the comments section below.If none of the general troubleshooting solutions work, and your Xbox One won’t play games, especially for disk games, you can replace the disk. Not Blu-ray, but DVDs. Keep disc in to play game after launching digitally once it’s downloaded to your Xbox one hard driveTo report your issue, please first do the following:Then depending on what game and if it's all Xbox 360 or just that one.Every disc is damaged? This is very strange because it's only 1 game. Marvel Ultimate Alliance. For additional info:Hey I had trouble with this. Could happen but probably isnt the issue here.No dvds work so I might need to replace drive some sayOn Xbox One, file a bug from the console (hold down Xbox button, select Report a problem from the power menu).

I saw someone said to make sure you are connected to wifi but besides that, the only thing I could think of is factory reset which understandably you probably don't want to do.

In this scenario, you can be sure that your Xbox One game disk is not working and you’ll need to get it replaced.There may be a problem with your console’s operating system hence Xbox One won’t play games. It Probably Should Say Like Cloud Cache.I'm in alpha skip ahead ring and no xbox 360 disc is even recognized it dosent say it's dirty or anything I checked the list and thry are backwards compatible. There are some Check that your disk is working by inserting it into another console. My Xbox 360 games wouldn’t work unless I connectedThis won't work sadly since it's all dvds no DVD movies even workIn the store you're game exists.

You will need to take your console apart to clean the disk drive.

Any additional detail or discussion is welcome here on the subreddit.Install (the purchase or buy button should change to install with the disc in)My Xbox one stopped reading any discs at all some time ago, still not sure why... Have you tried XOne discs to make sure the problem is with the 360 discs only?I have been playing back comp. 2 years ago. Find it and see if it says install.

Try and play your game again after this.If you’re able to play other game disks on the same console, then the disk drive is not the cause of the gameplay issue. The answer is no, but if you want to see the exceptions, read ahead. Also check if you're connected to Wifi it needs internet connection to read a 360 discPress J to jump to the feed. After reporting your problem, fully restart the console (hold down Xbox button, select Restart console from the power menu).An Xbox Insider is anyone willing to lend their voice to help shape the future of Xbox. Many people, as I have seen assume that it is possible to run an Xbox 360 disc on an Xbox One. Games nearly daily for Entire lifetimeIf you're seeing an error code, make sure to mention it in your post.

I'm in alpha skip ahead ring and no xbox 360 disc is even recognized it dosent say it's dirty or anything I checked the list and thry are backwards compatible. Are there scratches or other visible damage?If your Xbox One console is unable to play any disk-based games, you should check to see if a disk drive issue is causing the problem.Usually, this happens when the disk either won’t play or The positioning of your console may result in your Xbox One not reading games.If successful, you may have to repeat some general console set-up steps before getting back to the Home screen.

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