On this page, it says 'Sorry, can't reschedule your appointment online. Telstra Plus We are told we need to pay $300 for a new phone line, or wait for disconnection of the existing service. If it does end up being a missed appointment, you can report it the next day.https://mobile.abc.net.au/news/2018-02-19/nbn-accc-stoush-missed-installer-appointements/9461200Did they change the rules for TIO complaints about NBN? Consumer advice Let them know New comments cannot be posted and votes cannot be castIn its capacity as a member of the Telecommunications Industry Ombudsman (TIO) Scheme, nbn must also comply with requests and directions from the TIO. It took 2 months to get mine setup with 2-4wk intervals between missed appointments. No one came to my house for my FTTN connection, I just reconfigured my modem to use VDSL instead of ADSL and I was up and running.New comments cannot be posted and votes cannot be castThanks for sharing your experience, that's disgraceful. It seems to be deliberate.My NBN installer told me he is given 10 jobs every day. I ask why they organised an appointment knowing this, and get NO response. How the fuck a technician be subcontracted with 0 fucking ability to contact the dumb cunt blows my fucking mind. The local Telstra store said "sorry we can't help. Telstra Media I was required to be there for the duration so I took a half day at work and played the waiting game.Press J to jump to the feed. NBN unable to reach subcontractor 'probably because he's driving'.

Good luck with it mate, it's been pretty good since I got it connected though so that's a plus. About us None of this is made up, it's all documented.As for the TIO fining the RSPs that's just wrong, the ACCC are holding NBNCo accountable for these missed appointments and forcing them to pay the RSPs for the difficulties they're causing. FTTN just changes some things at the node/pillar on your normal copper phone line. Telstra Media Proposed changes include increasing the rebates for missed appointments from $25 to $75, introducing a new $20 monthly rebate for services that underperform, increasing how much the NBN pays for late connections and repairs, and charging it late fees daily rather than as a one-off fee.

NBN Co’s technicians are now ‘missing’ 469 appointments a day, though in about one-third of cases the technician is early or late but still completes the work. NBN blame a bug in their booking system. This thread is now archived and closed to new comments.NBN Missed Appointment. From there you can reschedule your current appointment to a more convenient time. There's going to be a huge issue when they start forcing people off their existing providers onto the NBN and making them pay for the connection. Get hit with the "we cant do anything about this" and that's that. The ACMA also suggests to escalate NBN issues to the TIO.

NBN is pretty hopeless for example I manage a bunch of retail sites and one them was supposed to be cut over to fttn.
Letting them log that in the system before your complaint gets in is letting them get away with it. Is it in a large city where there's a lot of people trying to get connected or a smallerish town? We immediately contact TIO complaints officer at RSP who goes to NBN. More often than not, the technician is simply running late because NBNco gives them too many appointments and not enough time to attend them all. Qantas scenic flight to nowhere could be fastest-selling flight in airline’s historyRead more: ‘Frustrating, inconvenient and costly’: Consumer watchdog wants NBN Co slugged for poor serviceVegans rising: Australia second in the world for veganism as Gen Z snubs lab-grown meatGarry Linnell: Empathy is dead and it’s time for us peasants to make way for profits‘Simply not good enough’: Missed NBN Co appointments cost consumers $15 million a yearIn its draft decision released last month, the Australian Competition and Consumer Commission (ACCC) proposed that the rebate for missed appointments be increased from $25 to $75.Charities slammed by triple threat as coronavirus damage takes its tollCopyright © 2020 The New Daily. There's no public complaint portal for NBNCo so get them to do it for you and ask for the reference ID.Happy to share a link to the pdf if you want it. So I think I possibly got lucky (comparatively)Basically, just go straight to TIO and hope the complaints officer at your RSP puts enough pressure on NBN.. Other than that, write letters to your Federal Member? Critical Information Summaries They have gone totally silent and won't answer me. It is starting to sound like a broken record!!! How on earth am I meant to contact Telstra and reschedule my MISSED NBN appointment because the technician never showed up?! You must be signed in to add attachments I threaten to go to ACCC for compensation for economic loss after having to take 2 x 4 hours off work. “This is simply not good enough,” ACCAN policy director Una Lawrence said. RSP keeps telling us different things. "Sorry, we can't help with your enquiry because of COVID-19 blah blah. There were 82,552 missed appointments in the 2016 calendar year. - HOW DO I CONTACT TELSTRA... Check for outages I provide proof of occupancy (lease), and then magically the next day the line is suddenly available..At this point, I go straight to the TIO and lodge a complaint. NBN blames RSP, RSP blames NBN. NBN financial squeeze. Troubleshoot an issue

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