There are certain items that we can't give you a refund or exchange for, unless they're faulty or different from how we described them. You have a generous 28 days to return unwanted products (or … No store has to change or refund an item simply because the owner does not like the colour. How do I track my return? To arrange a collection for luggage please contact the customer service team on 1800 818 624. Debenhams accepts a number of items as proof of purchase: your Debenhams receipt, credit card receipt, or your statement or dispatch note. Find your stores opening times by using our Store FinderWhy am I seeing a 'browser update required' message when trying to shop online with Debenhams?Copyright © Debenhams Retail Ltd. All rights reserved.

If you want to use one of these options just follow the steps below.To arrange a collection, please call our Furniture Services team on 0344 800 8877 (Call charges vary according to your service provider). tags still attached & with proof of purchase. Keep hold of your proof of purchase at least until the refund has been completed.Nectar Mattress review: Comes with a 365-night trialBest gardening gloves you can buy from just £6Gousto recipe box is the UK's best food subscription serviceVery returns policy: How to return an item bought online You’ll have to bring along your proof of purchase (a receipt, digital receipt, delivery note or copy of your order confirmation email), in addition to the payment card you used to purchase the product – plus, of course, the product itself.You then need to enter your 12-digit order number (found on your delivery note or order confirmation email) in the order reference field, followed by your details.Shoppers can also return goods via Royal Mail (aka your local Post Office). You can read more about these items and how to return them by clicking To arrange collection for items from Montgomery curtains or Swish curtain poles, weighing more than 5kg, contact the customer service team on 0800 085 2141 to arrange collection. If you don’t have access to a printer you can forward the confirmation e-mail to a friend with a printer.Debenhams has been investing in design for over 20 years through its exclusive Designers at Debenhams portfolio of brands. Whether you’ve gotten a gift you really don’t like or you’re just prone to losing receipts, returning items without a receipt can sometimes be a minefield. They're listed To arrange a collection for fitness equipment please contact the customer service team on 0800 440 2459*.To return any of the WatchShop watches please use the following link https://www.royalmail.com/track-my-return/create/541.You can return most items to us for free instore or through My Hermes. Lines are open Monday to Friday 09.00 to 17.00.Returns can only be made by calling the travel insurance customer service number on 0844 888 1587 or 01702 455 597Please call our furniture team on 0344 800 8877 and we'll organise to have your items collected. If you’re returning more than one parcel, you should ensure each item has its correct label clearly displayed.Finally, either drop off your parcel at your local Hermes ParcelShop, or await its collection at the prearranged time.Once your order is safely back in Debenhams’ warehouse, your refund will be processed. I realise that I have no statutory right to a refund on goods that aren't damaged/faulty but Debenhams used to accept sale returns and they would refund with a receipt. Simply fill in the returns form on your delivery note, place the item back in its original packaging and ensure the returns form is enclosed. I bought a suit in Debs ages ago - to wear to sixth form - but I decided I don't like it and never got round to taking it back.

I don't think I am abusing the goodwill of the shop, I thought that they still did, therefore expected to be refunded. (Your proof of purchase can be your receipt, e-receipt, delivery note, or your order is on its way or ready to collect email.)

You can find the details of these items and how to return them in the section above called 'Check whether you need to return your item in a certain way'.To send items back to us you'll need the returns form included in your parcel. If this is a viable option, you can find your local Debenhams store here.Attach the returns label (also found on the delivery note) to the outside of the packaging, making sure it’s fully visible.

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