The problem was possibly in the little black NBN box betweenMy suggestion for anyone with the phone-red-light problem is to try that before doing much else.> can the NBN interface box be reset remotely?intermittently failing. Consumer advice
Like Alternating red/blue There may be a line fault, such as an off-hook telephone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Can I get you to reset your modem to it's factory default settings? Red phone light on new NBN Gateway Modem If that doesn’t work, contact your phone Investors Financial hardship - if not, why not?
Turn off power to the nbn™ connection box and contact your phone and internet provider. We have been sent a Telstra Gateway Frontier modem because our NBN connection has not worked since w ... Same problem - red phone light, no service.Like you, the tech support person did not suggest that I restart the NBN modem -- only the white Gateway Box. This article will explain the status lights found on the Arris CM8200 Modem, the default NBN™ Connection Box for NBN™ HFC. Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. He suggested a factory reset. Grrr. Re: Red phone light on new NBN Gateway Modem No dial tone on the phone line.Switched to NBN a few weeks ago and things have been fine until now.My wife was rather annoyed by the whole SNAFU. I hit the same problem today - red "phone" light on modem and no phone service.Later that day I got a phone call from the technician, who hadn't been told the booking had been cancelled. Telstra Health About 10 minutes after that call my modem reset, twice.
This thread is now archived and closed to new comments.I have a new Telstra Gateway (white box) which has the following three lights on top:Spend less time worrying about bills, and more doing what you love.I tried several handsets but of course that makes no difference, but it shows it's not a cabling issue.Yes! Note that ONLINE, DOWNSTREAM and UPSTREAM lights will all FLASH briefly when the Connection Box is powered on.
Check for outages I have a question: can the NBN interface box be reset remotely?
If you have an HFC nbn connection, the lights on your box will look like this: When it starts up, each light should flash as the nbn Connection Box connects to the nbn network. Sooooo. Telstra Wholesale I power-cycled that box, and Bingo the phone service was back. I am pretty sure someone in Telstra was poking at it remotely.
He also said that he's cancel the tech. Our customer terms Careers The guy who rang back (not the original person) was surprised that restarting the NBN box solved the probem, and agreed with me that it probably should be on their script for handling this sort of problem. Telstra Wholesale In addition to the main status light, each of the four UNI-D ports on the side of your NBN™ Satellite Connection Box has a light to to indicate internal Ethernet networking speed. Same outcome; still the red light. On the phone to Telstra NBN support. With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it. On the phone to Telstra NBN support. Please note that this is the transmission speed between the NBN™ Satellite Connection Box and the computer or router connected via Ethernet, not your overall broadband speed. I installed the new modem. Global Enterprises & Services WWW page The Telstra support guy ten scheduled a technician to come to our house.
Troubleshoot an issue Now it has no internet connection. Same outcome; still the red light. This happened in October, 3 months after you spoke to tech support.
The backup speed is limited to 6 Mbps down and 1 Mbps up. As it happened I had a new modem sitting in its box, because some weeks ago one ethernet port wasInept telstra guy says phone line is fine. I installed the new modem. The red light indicates the 4G signal from the Telstra tower is weak and there is nothing much you can do about he red light apart from trying a different location for the modem. new modem. If you got NBN™ before 1 March 2017, you may have an Arris CM820 instead. You must be signed in to add attachments
It will also show you where to find the Connection Box's Serial Number, which may be required to complete your NBN™ order. Hopefully this will help.
Things to note.
To reset your nbn Connection Box: Turn off the power point that your nbn NTD is plugged into ; Wait 20 seconds; Turn the power back on ; After 1-2 minutes, you should see these lights: Power – Solid green; Status – Flashing green; ODU – Solid or flashing green; Signal – Red, Amber…
Global Enterprises & Services I'll cancel the Support Check for outages Partners and causes
Find a store Your information You might find even with a red light you will still be able to achieve those speeds. new modem. The strange thing is that you mentioned your internet is working so the status light should be green.
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