Just finished talking with Aussie Broadband, their tech help desk queue wait is currently 1min , and allegidly onshore . I was going to ring, but 286 in the queue and 157min wait time... Not sure if I should file a ticket or just be patient and wait.
posted 2019-May-23, 8:52 am AEST
Are you back online yet?
I'm in Frenchs Forest, and still off line with no ETR. posted 2019-May-24, 4:20 pm AEST posted 2019-May-24, 2:09 pm AEST Scheduled - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. Because Coffs Harbour/Port Macquarie was back on-line at 11:30am today.Are there any plans to improve your network status page to provide better information? I wonder if in situations like this if they crank up your mobile data allowance to tide us over , but not worth sitting on the phone for 2 hours to find out.
posted 2019-May-27, 12:35 pm AEST posted 2019-May-23, 12:06 pm AEST Ironically it's extremely hard to call tech support and sit in a 180+person queue when your VOIP is down and your only option is mobile.No thanks to help desk for bum steer . Phone support will just say, yes there is a problem in your area, but no ETR. Select Mobile Broadband/Mobile from the left hand side menu. The denial of issues / outage by Exetel is the major factor rater than the wait time / poor tech help TBH .
Can the outage for "multiple suburbs" in QLD be a bit more specific, I think you will find that you will get a lot less noise if you can specify which Suburbs so that people know if they are included in that issue or not.
I have no nbn Internet here in Adelaide either- the Internet light on the zte modem is orange. posted 2019-May-23, 4:06 pm AEST posted 2019-May-23, 8:21 pm AEST The tech came back and said that there definitely was an outage in our area and that they would post updates on the forums.I have all the lights on the NTD solid green, just the provide router has no internet light. As of now, there are still no announcements or apologies. It's not as if the customer base is insignificant here – Whirlpool has a whole forum section devoted to Exetel. posted 2019-May-23, 12:07 pm AEST posted 2019-May-28, 8:24 am AEST I agree, use the online resources first, but when my service has been unavailable for almost 24 hours with absolutely no acknowledgement or news, You can be sure Im gonna want to talk to a real person rather than waiting for someone to read a ticket :PStill nothing here either, Stack. posted 2019-May-23, 1:18 pm AEST posted 2019-May-28, 8:33 am AEST posted 2019-May-23, 10:46 am AEST posted 2019-May-23, 1:18 pm AEST Edit: My workmate has been on hold with support since 9am with a "Wait time" that has fluctuated between 14 and 25 minutes.Take heed Exetel Reps. posted 2019-May-27, 11:52 am AEST We'll provide an update when these are resolved. The error message I get with the POS included modem is "ISP Timeout".I'm in Caboolture and have the same thing. posted 2019-May-23, 8:20 am AEST posted 2019-May-28, 11:37 am AEST "We also know what a pain it can be deal with the big telcos when you need something done in a hurry. posted 2019-May-23, 2:45 pm AEST posted 2019-May-28, 8:41 am AEST posted 2019-May-23, 11:50 am AEST Still no internet. posted 2019-May-22, 5:51 pm AEST He's back online now.
posted 2019-May-23, 1:08 pm AEST posted 2019-May-23, 9:13 am AEST I'm new here, please be nice I was so happy to have my NBN back yesterday after being down for 26.5 hours.
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