→Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.Stay Connected, Stay Informed, and Stay AheadA recent compromise of a system at DocuSign, the electronic document signing vendor, led to a phishing campaign that’s hitting some of the company’s customers right now.Officials at DocuSign said they had noticed an increase in phishing emails to some customers and users in recent days and began investigating whether the company’s eSignature service had been compromised. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior. Contact Center Authentication: A Comprehensive Guide for 2020 and Beyond The phishing emails include a malicious Word attachment that will install malware on a victim’s machine when it’s opened. Learn More → Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. The phishing campaign uses emails that mimic the format of legitimate DocuSign eSignature messages. ... DocuSign Rooms for Real Estate How to Link DocuSign to WebForms Strikethrough for Real Estate Add REALTOR Logo to Signature - DocuSign eSignature User Guide. Passive or… From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends. Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. Officials at DocuSign said they had noticed an increase in phishing emails to some customers and users in recent days and began investigating whether the company’s eSignature service… A recent compromise of a system at DocuSign, the electronic document signing vendor, led to a phishing campaign that’s hitting some of the company’s customers right now. The following actions are defined as engagement: login, signing and counter-signatures. Contact Center Authentication Provides First Line Defense KBAs? 4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce Customers use DocuSign’s service to electronically sign a variety of documents, including sensitive ones such as HR-related documents that contain personally identifiable information, and financial documents.The Psychology of Fraud: I want to believe Contact us. In terms of compatibility, Adobe Sign is a touch better than DocuSign as the former offers … Home; Podcast; ABM Best Practices; ABM Foundations. We securely integrate directly with DocuSign so you can view and manage all active and inactive users. Forward-thinking contact centers need… Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It Defining Account-Based Marketing; 3. DS_Logo_White_RGB. Just like DocuSign, it also offers integrations with major services including Dropbox, Salesforce, Workday, and Box, allowing you to carry out your tasks conveniently. © 2010-2020 | Pindrop, its logo, Phoneprinting and Toneprinting are registered trademarks of Pindrop Security, Inc. Pindrop Loves Voice: But We Don’t Need It To Stop FraudRead More July 16, 2020 We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.Researchers Say iOS 10 Backup Passwords Easy to Crack July 8, 2020 Nearly All Top Global Companies Have Leaked Credentials Online“A complete forensic analysis has confirmed that only email addresses were accessed; no names, physical addresses, passwords, social security numbers, credit card data or other information was accessed. Changing the game with ABM; 2. Uncover the utilization of all your SaaS applicationsHow IT and Finance teams are managing their SaaS with IntelloUnlock visibility into your SaaS spendingOur mission to create a more transparent SaaS ecosystemFree 14-day Trial – No credit card requiredFind SaaS who offer Single Sign-On as a standardJoin our Slack community of SaaS enthusiastsWe securely integrate directly with DocuSign so you can view and manage all active and inactive users.

The financial services industry has undergone many changes, not only in the past four months but also for the past several years. The integration allows you to view user-level engagement. But the phishing messages will look slightly different and likely come from a sender that’s not familiar to the victim.Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy ReportPindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.Europol Dismantles International Fraud RingHow Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center 1. With fewer people visiting offices now, due to the pandemic, branch closures… This includes DocuSign Click, DocuSign Simplified Sending and any third-party integration that relies on eSignature. multi-factor? Some of the subject lines of the phishing emails include: “Completed: [domain name]  – Wire transfer for recipient-name Document Ready for Signature” and “Completed [domain name/email address] – Accounting Invoice [Number] Document Ready for Signature”. Leave a Reply Cancel Reply. How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center Docusign. The following actions are defined as engagement: login, signing and counter-signatures.You will need admin access to authenticate with DocuSign.You will also be able to audit apps that have access to your DocuSign content.Explore SaaS companies - pricing, GDPR & more The attackers are specifically targeting DocuSign customers, who may be used to getting the confirmation emails or other messages from the company.

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